1. Overview

At dzcollab, we want you to be completely satisfied with our service. This Refund Policy details how refunds are managed for purchases made through our website using our payment processor, Chargily Pay.

2. Subscriptions and Trials

We offer one-time purchases for our plans.

• No Automatic Renewal: Your workspace access will not automatically renew. You will need to manually renew your subscription when your current period expires.

3. Refund Eligibility

We offer a 14-day refund window following any subscription charge under the following conditions:

• Initial Purchase: You are eligible for a full refund within 14 days of your purchase.
• Renewals: Manual renewal charges are eligible for a refund if requested within 14 days of the renewal date.
• Account Standing: To receive a refund, your account must be in good standing and not in violation of our Terms of Service.

4. How to Request a Refund

To request a refund, please contact us by email:

Email: support@dzcollab.com

Please include:

• Your account email address
• Your workspace name
• A brief explanation of why you are requesting a refund (this helps us improve the product)

5. Processing Refunds

Once your refund request is received and approved, we will request our payment processor (Chargily Pay) to process the refund.

Refunds will be credited back to your original payment method. Please allow 5 to 10 business days for the refund to appear on your bank or credit card statement, depending on your financial institution.

6. Changes to this Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page and will become effective immediately upon posting.

7. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us at:

support@dzcollab.com