1. Overview

At dzcollab, we want you to be completely satisfied with our service. Since we offer a 14-day free trial on our paid plans, you have ample time to evaluate the platform before any payment is processed.

This Refund Policy details how refunds are managed for subscriptions purchased through our website using our payment processor, Paddle.

2. Subscriptions and Trials

We offer two billing options: monthly and yearly subscriptions.

• Free Trial: Paid plans (Teams and Pro) start with a 14-day free trial. You can cancel at any time during the trial period without being charged.
• Automatic Renewal: Once the trial period ends, your subscription will automatically renew at the chosen frequency (monthly or annually) unless canceled.

3. Refund Eligibility

We offer a 14-day refund window following any subscription charge under the following conditions:

• Initial Purchase: You are eligible for a full refund within 14 days of your first subscription charge (immediately following the end of your free trial).
• Renewals: Annual renewal charges are eligible for a refund if requested within 14 days of the renewal date. Monthly renewal charges are generally non-refundable unless required by local consumer protection laws.
• Account Standing: To receive a refund, your account must be in good standing and not in violation of our Terms of Service.

4. How to Request a Refund

To request a refund, please contact us by email:

Email: support@dzcollab.com

Please include:

• Your account email address
• Your workspace name
• A brief explanation of why you are requesting a refund (this helps us improve the product)

5. Processing Refunds

Once your refund request is received and approved, we will request our merchant of record (Paddle) to process the refund.

Refunds will be credited back to your original payment method. Please allow 5 to 10 business days for the refund to appear on your bank or credit card statement, depending on your financial institution.

6. Changes to this Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page and will become effective immediately upon posting.

7. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us at: